Support
Ask Rex first. It already knows your account.
Rex reads your own state: access dates, connection, readiness, what the bot did today and why. It answers in seconds, it is honest about being automated, and a person can be requested from the same chat.
Help yourself
The fastest routes to an answer.
Setup help
Install, connect, reach Trading Ready. The lifecycle and every automatic step are on the platform page; your dashboard names the exact blocker when there is one.
Help center
5 topic groups cover accounts, trading behaviour, risk, access and data. Written to answer, not to sell.
System status
The platform did not answer from your network just now. Your open trades keep their stops at the broker either way.Incidents that affect customers are announced in your dashboard and in the changelog.
Write to us
For everything Rex cannot see.
- Reply time
- Usually within one business day; setup and connection questions are fastest through Rex
- Include
- Provider (FTMO / OANDA / other), what the dashboard says, the last four characters of your license, timestamps
- Never include
- Passwords, full license keys, card details
- Security
- Report vulnerabilities privately through this form under Security report; we acknowledge and follow up