FAQ
Straight answers about what RSForex is, what it costs and what can go wrong.
If your question is about your own account, Rex can check it directly from your dashboard.
What it is
What is RSForex?
RSForex is licensed trading software for MetaTrader 5. A small Windows desktop app and an Expert Advisor run in your own MT5 terminal; the RSForex platform computes each XAUUSD (gold) decision and the executor in your terminal places and manages the resulting order within your account's risk limits. It trades gold only. It is software access, not financial advice, and trading involves risk.
Does it buy and sell, or only sell?
Both. On every evaluation the platform scores BUY and SELL with the same evidence-based method and takes the stronger qualified side, or WAIT when neither qualifies. Direction is an outcome of the evidence on each pass, not a preset.
Is this copy trading or a managed account?
No. Nothing is copied from another trader and nobody trades your account for you. The platform sends decisions to the executor inside your own MT5 terminal, and your account executes them under its own limits. Your funds stay at your broker.
What does WAIT mean and why is it so common?
WAIT means neither side cleared the evidence bar on that pass, or the market was closed, thin, dangerous or outside session rules. Most evaluations end in WAIT; that selectivity is where the risk control comes from. Every WAIT is recorded with its reason.
What is fleet learning?
Participating installations produce privacy-safe evidence: what the market looked like, what was decided, what each account executed and how the trade behaved. One market decision counts once no matter how many accounts executed it; the executions teach the system about spread, slippage, fills and sizing. Models are trained and validated on the RSForex server and only reach live trading through evidence gates, shadow evaluation and rollback protection.
Access and cost
Do I have to pay right now?
No. Every legitimate account currently receives six months of complimentary access. No card or payment details are collected and nothing is charged during that period. Your dashboard shows the exact start and end dates.
What happens after the six months?
You will be told well in advance. If paid plans are introduced you decide whether to subscribe; nobody is charged without choosing a plan. If you do nothing, the bot stops opening new trades and any open trade keeps its stop-loss and take-profit at the broker.
What is the difference between the plans?
Only how many PCs the bot can run on at once (one MT5 account per PC). The strategy, risk controls, dashboard, updates and support are identical on every plan.
Can I stop at any time?
Yes. Switch the bot off, close MT5 or uninstall. There is nothing to cancel because nothing is billed during the complimentary period.
Do I get a refund if I lose money trading?
No. RSForex is software access, and trading losses in your own account are yours; refunds are not tied to trading results. The refund policy covers verified software-access failures if a paid plan ever applies to you.
Setup and accounts
Which accounts are supported?
FTMO and OANDA MetaTrader 5 accounts are tested. Any MT5 broker with a standard 100 oz USD gold contract is checked at setup: symbol, spread, lot sizing and stop levels are validated on your exact account before trading.
Do I need to verify my account manually or wait for approval?
No. When your MT5 connects, the platform detects the account, classifies the provider and program from live terminal facts, applies the matching rule profile and marks you Trading Ready on its own. No routine step needs a person at RSForex.
Do you need my broker or MT5 password?
Never. Nothing asks for it. MT5 stays logged in on your PC; the EA reads prices and account state from the terminal and places orders through it.
How many computers can one license run on?
One activation per plan seat. To move to a new PC, deactivate the old one from Downloads → Devices and press Try again in the app. Updates keep the same device identity.
What if MT5 is on a different account?
RSForex stays off and the dashboard says Wrong MT5 account. Log MT5 into the authorised account, or switch the bot on to authorise the new one.
What happens after a restart or a Windows update?
The desktop app restores your session automatically: it re-authenticates, revalidates the account, confirms the EA and the connection, and resumes trading only if it was on before and the account matches. Never blindly.
Does the desktop app need to stay open?
Yes, MT5 and the desktop app both need to be running for the bot to evaluate and trade. Closing either stops new activity; open positions keep their stop-loss and take-profit at the broker.
Should I test on a demo account first?
Yes. Run it on a demo or evaluation account first and watch how it behaves, including its waiting. Everything works identically on demo.
Risk and results
Can I lose money?
Yes. Gold is volatile; a meaningful share of trades lose and losing periods happen. Losses are capped per trade and guarded by daily-loss and drawdown limits, but no automation removes market risk. Never trade money you cannot afford to lose.
Does RSForex guarantee profits or an FTMO pass?
No, and it never will. FTMO permits Expert Advisors and RSForex treats prop-firm limits as hard lines, but you remain responsible for your provider's current rules and no software can guarantee an outcome.
Where are the performance numbers?
On the Evidence page, aggregated from the production platform and labelled by category: historical research (methodology only), shadow, live market observations, live executed results and independently verified (none yet). Aggregate results appear only with at least 20 closed live trades, and losses are always included.
Is there a Myfxbook or third-party verified track record?
Not yet. Nothing on this site should be read as independently verified until such an attestation exists, and the Evidence page says so.
What are the risk controls?
A stop-loss on every trade, one position at a time, per-trade risk sized to your account, daily-loss and maximum-drawdown limits, prop-firm rule profiles, spread and stop-level checks inside the terminal, and an emergency stop. These are deterministic and cannot be weakened by learning.
Security and data
Can the platform move or withdraw money from my account?
No. RSForex has no custody and no withdrawal or payment rights. It can only place, modify and close positions on the gold symbol through the EA in your terminal, within your limits.
What data does the app send?
What the executor needs to trade safely and what the platform needs to measure the trade: gold price, spread, terminal facts, account balance and equity, positions and closed trades on the gold symbol, and heartbeat data. Never your broker password. The privacy policy lists everything.
Are commands authenticated?
Yes. Each executor session is authenticated per license and device, and commands are paced, correlated and acknowledged so a stale or replayed command is ignored.
Does learning use my personal information?
No. Training data uses internal account identifiers and hashed logins only. Names, emails, passwords and payment details never enter learning datasets.
What is Rex, and is it a person?
Rex is an automated support assistant. It reads your own account (access, connection, readiness, activity) and explains what is happening. It never claims to be human, and you can ask for a person from the RSForex team from the same chat.
Still unsure? Write to us.
Product questions, account questions, security reports.
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