1. What you are buying

RSForex access is software access: a license to run the MT5 executor and desktop app, the customer dashboard, updates, and support for your access period. It is not account management, not a profit share, and not a promise of trading outcomes. Under the current policy every legitimate account receives six months of complimentary access with no payment collected, so there is nothing to refund during that period; this policy applies to any paid plan you may choose later, and exists so the line is clear before you pay.

2. Trading losses are not grounds for a refund

Trading losses are not grounds for a refund. Losing trades, losing streaks, drawdown periods, and prop-firm challenge or account outcomes are inherent to trading and are disclosed before purchase in the Risk Disclosure, which you accept at signup. Refund requests based on trading results will be declined, including a failed challenge, a losing month, or results that differ from published tracked figures. Dissatisfaction with market outcomes is not a software-access failure.

3. What is not refundable

For clarity, the following are not software-access failures and are not grounds for a refund:

• trading losses, losing streaks, or drawdown periods on any account;
• prop-firm challenge or funded-account outcomes, including a failed evaluation;
• results that differ from marketing materials, demo accounts, backtests, or internal tracked results;
• spreads, slippage, swap charges, or other broker execution differences from published figures;
• setup or configuration mistakes on your side, including skipping the documented installation steps;
• running the software on an unsupported broker, server, or account environment;
• not having read the Risk Disclosure, the documentation, or this policy before purchase;
• suspension or revocation of a license for a violation of the Terms of Service;
• renewal charges you allowed to occur by not cancelling before the renewal date, absent a verified billing error.

4. When refunds may be considered

Refunds may be considered for verified software-access failures, meaning cases where you paid for access and we could not deliver it:

• activation of your license is impossible on a supported setup;
• the executor cannot run on a compatible MetaTrader 5 environment (such as FTMO or OANDA) that meets the documented requirements;
• a billing error on our side, such as a duplicate charge or a charge after a confirmed cancellation;
• the failure remains unresolved after you have worked with support and given us a reasonable opportunity to fix it.

Each case is reviewed individually against platform records. Approved refunds are issued via Stripe to the original payment method, normally within 5–10 business days of approval.

5. Cancellation and renewals

• You can cancel at any time before renewal from your dashboard, with no forms and no calls. Access continues until the end of the period you have already paid for, and you will not be charged again.
• Cancellation does not by itself trigger a refund for the current period.
• It is your responsibility to cancel before a renewal you do not want; renewal charges within a period you allowed to renew are generally not refundable, except where a billing error is verified or a mandatory consumer law provides otherwise.
• If a plan is offered with a promotional or complimentary period, no charge is taken during that period; a paid period starts only if you choose a plan.

6. How to request a refund

• Email support from your account email address within 14 days of the charge you are disputing.
• Include your license key (masked is fine), the broker environment, and a description of what failed.
• Attach anything that helps us verify the failure, such as error messages, MT5 journal excerpts or screenshots.
• Support responds with a fix attempt first; if the access failure is confirmed and unresolvable, the refund is issued via Stripe to the original payment method.

7. Chargebacks and payment disputes

Contact support before disputing a charge with your bank. Genuine software-access failures and billing errors are resolved under this policy without a dispute, and usually faster. Chargebacks filed instead of using this process, or disputes over risks that were disclosed and accepted at signup (including trading losses), are treated as abuse of the payment system: the associated license is revoked, platform access is closed, and we will contest the dispute with our records of your acceptance of these policies, license activity, and delivery of access.

8. Your statutory rights

Nothing in this policy limits non-waivable rights you hold under mandatory consumer-protection law in your country of residence (for example, certain EU/UK digital-content and distance-selling rights). Where such law grants you a broader remedy than this policy, that law prevails to the extent of any conflict, and this policy is read as modified only as far as necessary to comply with it.

9. Contact

Refund requests and billing questions: [email protected]. Email from your account address. Cancellation is self-serve from your billing page. This policy is part of the Terms of Service.